• (317) 886-8191

  • Help Desk / IT Support

  • When you call for IT support in Indianapolis, you expect quick response times, a high quality of service and expert problem resolution. That is exactly what you will get from our highly trained team of local technology experts. For a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk team, we will absorb the daily routine maintenance and troubleshooting, so you and your employees can focus on important, revenue producing projects.

  • A team of qualified experts ready and waiting for your call 24x7x365

    We strive to solve your problems quickly. We will answer most calls within 60 seconds. First Contact Resolution is an industry standard metric used to measure the effectiveness of resolving technical issues on the first call. The industry average is 64% while our first contact resolution rate is 77%. Let us take the burden of day-to-day support issues away so you can focus on growing your business.

  • Our Help Desk has you covered

    Support services include:

    • Microsoft and Apple desktop operating systems
    • Thin clients and virtual desktop infrastructure (VDI)
    • E-mail applications and browsers
    • Microsoft Office and documented third-party applications
    • Hardware and network troubleshooting
    • Printer installation and support
    • Mobile phones and tablets
    • User administration
    • Desktop performance problems
    • Virus and malware infections